Shipping FAQ's

Common questions about shipping & delivery

Tracking & Delivery

What shipping carriers do you use? 

For small parcel deliveries, we mostly use UPS Ground and occasionally USPS. For freight deliveries, we use FedEx Freight. 

When will my order be shipped? 

If you place your order before 2pm, we will ship out your system the same day! For freight orders, we kindly ask for 1-2 days to ship your system to you. 

Can I change my delivery address?

Yes! Please reach out to our Customer Service team and we can change your address before it ships out, or redirect your packages during transit. 

How can I track my order? 

You will be sent a tracking number to the email you provided once your order is scanned and in transit! 

How do I know I have received my complete order?

The tracking link will display all the packages in your delivery- if all are stated as “delivered”, you are 

set! 

What if parts of my order come separately? 

That’s okay! Multiple package shipments typically get split up during the shipping process but shouldn’t be too far behind the others! You should be able to track these down with the tracking link provided. 

Why haven’t I received my freight shipment yet? 

To receive freight, we require a scheduled delivery. Please call FedEx Freight/other courier used for a delivery appointment.

Delivery Issues

How can I change my order after it’s been placed? 

We recommend you contact us immediately upon realizing you need to make a change on your order. We will make sure you get what you need! 

Some of my items have been damaged in transit- what do I do?

Shipping damage is frustrating! Sometimes, it’s luckily just box damage, so please make sure to unbox everything and email [e-mail] with any photos of damaged items. Pictures are helpful to us in assessing how we package our orders and helps prevent problems in the future. Replacements will be promptly arranged with our Customer Service team.

My order hasn’t moved during transit for a while/packages are missing- what do I do? 

Please reach out to our Customer Service team. We will initiate a lost investigation. Please allow us 24hrs to look into the situation.

I did not receive the correct parts.

While we strive for perfection and satisfaction every day, sometimes, mistakes regrettably happen. Our greatness as a company is rooted in taking care of people in an extraordinary way, which means recognizing & admitting to our mistakes. We are so sorry you received the incorrect parts and we will make it right for you! Please contact our Customer Service team at [phone] so we can get the correct parts shipped out to you ASAP!